Home >

Returns

RETURN POLICY

Returns are accepted within a 14-day period starting from the date that you receive your order.

Because we ship from multiple distribution centers, the procedure related to how to conduct the return is not always the same. Some of our suppliers require us to provide an RMA (return merchandise authorization) before the product can be returned by our customer. Some suppliers are less stringent and do not require paper work. We make the determination for each product or order return on a case by case basis.

All you need to do is contact support@teamsanta.com to make arrangements for a return. Please include your order number when requesting to return a product/order. If you do not have the order number then kindly include your last name instead. You MUST contact support@teamsanta.com to make arrangements for your return before you actually conduct the return. This will ensure that a proper refund will be processed to your debit/credit card. Failure to get authorization from support@teamsanta.com when returning an order may result in a delay regarding the processing of your refund.

All returned orders must be sent in a prepaid, insured and traceable method. Retain the tracking number in order to provide proof of delivery. Sending back an order without getting a tracking number may delay the processing of your refund.


Please allow up to 30 days for a refund to be received by your bank. We sincerely appreciate your patience while this process takes place. Most of the time, the funds must be transferred between our bank and yours and this takes time, plus it only occurs on a frequency of 5 days a week. Refunds are not issued on the weekend. All refunds must follow the guidelines on the return policy page and/or on our terms of sale and service page. ‎There are no exceptions to the preceding policies.

Merchandise purchased before Christmas cannot be returned after Christmas for refund, credit or exchange.

Merchandise purchased before Halloween cannot be returned after Halloween for refund, credit or exchange.


Custom made merchandise is not returnable at any time and is not eligible for refunds, credit, or exchange.

Orders negotiated through the haggle process‎ are non-refundable and can only be cancelled for web site credit of the agreed upon order total.

Our suppliers take the time to carefully package your order so it arrives in good shape. If you have to return something, we ask that you extend the same courtesy. If a product is broken when returned, it can affect the amount of your refund.  All returns are subject to a 25% re-stocking fee and shipping/return shipping fees are not refunded. Orders are only good while supplies last. All sales final.

Once orders have entered the processing phase it may not be possible to cancel. Orders that are cancelled may be subject to a 25 percent order cancellation fee.

Orders for lighted decorations which are cancelled once the manufacturing process has started are subject to a 25 percent re-stocking fee.‎
 
If you have any questions about returning an order that were not addressed above then please feel free to contact support@teamsanta.com anytime or review our Terms.


 


Lowest Prices on the Internet ​We will not be under sold LOW PRICE GUARANTEE

Christmastopia.com Springtime Savings Event Springtime Savings Event Christmastopia.com Springtime Savings Event Christmastopia.com Springtime Savings Event


Tip: Try to order a minimum of $75 so that you receive
FREE ground shipping inside the continental U.S.A.



SEND EMAIL TO: support@teamsanta.com

Fax your order 24/7
(800) 869-4982

SEND A TEXT MESSAGE: 201.245.4766

We are proud to ship orders worldwide to the brave men and women of the United States Armed Forces and their families.

We are proud to ship orders worldwide to the brave
men and women of the United States Armed Forces and their families.




Big Christmas Trees - What to Know

Sourcing Let Us Help You Testimonials Join Our Email List

Commercial Services Layaway Haggle Ways to Pay

Fundraising Opportunities Satisfaction Guarantee Low Price Guarantee Ask The Light Guy


Christmas Lights Christmas Lights Christmas Decoration Christmas Decorations Artificial Christmas Trees Artificial Christmas Trees Christmas Ornaments Christmas Ornaments LED Christmas Lights LED Christmas Lights


Christmastopia.com Tumblr Page Christmastopia.com Pinterest Page Christmastopia.com Instagram Page Christmastopia.com Facebook Page Christmastopia.com Twitter page Christmas Topia.com Blog Badge   
Please share our posts and tweets.

ChristmasTopia.com Domestic Orders ChristmasTopia.com International Orders   


#America #artificialchristmastree #business #Canada #christmas #ChristmasLights #christmastree #forsale #HappyDecorating #LED #LEDlights #money #news #outdoorlighting #partylights #partylights #StringLights #USA #Hagglethon #Haggle


Artificial Christmas Trees
Artificial Christmas Tree Bags

Christmas Tree Stands

Prelit Artificial Christmas Trees

Prelit Colorful Artificial Christmas Trees

Prelit Giant Artificial Christmas Trees

Prelit Half Artificial Christmas Trees

Prelit Potted Artificial Christmas Trees

Prelit Table Top Artificial Christmas Trees

Prelit Upside Down Christmas Trees

Prelit Wall Artificial Christmas Trees

Unlit Artificial Christmas Trees

Unlit Colorful Artificial Christmas Trees

Unlit Giant Artificial Christmas Trees

Unlit Half Artificial Christmas Trees

Unlit Potted Artificial Christmas Trees

Unlit Table Top Artificial Christmas Trees

Unlit Upside Down Christmas Trees

Unlit Wall Artificial Christmas Trees

Artificial Christmas Trees By Size

2 Foot Artificial Christmas Trees

2.5 Foot Artificial Christmas Trees

3 Foot Artificial Christmas Trees

3.5 Foot Artificial Christmas Trees

4 Foot Artificial Christmas Trees

4.5 Foot Artificial Christmas Trees

5 Foot Artificial Christmas Trees

5.5 Foot Artificial Christmas Trees

6 Foot Artificial Christmas Trees

6.5 Foot Artificial Christmas Trees

7 Foot Artificial Christmas Trees

7.5 Foot Artificial Christmas Trees

8 Foot Artificial Christmas Trees

8.5 Foot Artificial Christmas Trees

9 Foot Artificial Christmas Trees

9.5 Foot Artificial Christmas Trees

10 Foot Artificial Christmas Trees

12 Foot Artificial Christmas Trees

14 Foot Artificial Christmas Trees

 

Aqua Artificial Christmas Trees

Black Artificial Halloween Trees

Blue Artificial Christmas Trees

Copper Artificial Christmas Trees

Gold Artificial Christmas Trees

Lime Green Artificial Halloween Trees

Mocha Artificial Christmas Trees

Orange Artificial Halloween Trees

Pink Artificial Christmas Trees

Purple Artificial Halloween Trees

Red Artificial Christmas Trees

Teal Artificial Christmas Trees

Silver Artificial Christmas Trees

White Artificial Christmas Trees

 

Popular Searches

Linkables Lighted Roofline Decorations

Lighted Angel Decorations

Lighted Animal Decorations

Lighted Assorted Decorations

Lighted C7 Wire Motif Decorations

Lighted Candle Decorations

Lighted Candy Canes

Lighted Easter Decorations

Lighted Elves Decorations

Lighted Flower Decorations

Lighted Gift Box Decorations

Lighted Gingerbread Decorations

Lighted Halloween Decorations

Lighted Holiday Signs

Lighted Nativities and Mangers

Lighted Palm Trees

Lighted Patriotic Decorations

Lighted Railroad Decorations

Lighted Religious Decorations

Lighted Saint Patricks Day

Lighted Santa Claus Decorations

Lighted Snowflake Decorations

Lighted Soldier Decorations

Lighted Sphere Decorations

Lighted Star Decorations

Lighted Thanksgiving

Lighted Toy Decorations

Lighted Tree Decorations

Lighted Valentines Decorations

Lighted Vehicle Decorations

Lighted Wall And Window Decorations

Lighted Winter Decorations

Replacement Light Strings


All LED Christmas Lights Are Not Alike
 
Christmastopia.com Springtime Savings Event Springtime Savings Event Christmastopia.com Springtime Savings Event Christmastopia.com Springtime Savings Event

Official Team Santa Website
A Team Santa Inc. Web Store

Visit any of our Team Santa Inc Online Stores

StringLightsStore.com
Team Santa Inc
ChristmasDecorationsEtc.com

Top

Copyright © 1996- Team Santa Inc. - All Rights Reserved



Home
Christmastopia.com